IT Business Analyst

The Opportunity

Join our team as an IT Business Analyst and play a pivotal role in driving technical and business projects across diverse partners in the Legal, Compliance, and Government Relations portfolio. You will be responsible for supporting a variety of on-premises and SaaS applications, finding opportunities for process improvement, and developing solutions that enhance operational efficiency.

As a key contributor, you will work closely with management to research and address business issues, develop business and technical requirements, and coordinate ongoing service and maintenance post-implementation. Join our team if you excel in creative problem-solving, prioritize customer service, and are passionate about improving operational services.

Responsibilities:

• Responsible for application support and driving technical and business projects across multiple partners; developing analysis to support process and project improvements within the Legal, Compliance and Government Relations (LCG) portfolio
• Performs application support daily for numerous LCG applications which consist of on-prem and vendor SaaS applications
• Researches and analyzes improvement opportunities, conducts analysis, prepares recommendations and facilitates efficiency enhancements
• Develops business and technical requirement documents and specifications
• Works as directed by management team to research and document business issues involving workflow procedures and processes
• Analyzes data and work with management to develop creative solutions
• Proactively identifies issues with workflows and processes; suggests improvements to management
• Reviews suggested workplans
• Coordinates ongoing service, maintenance post-implementation
• Has positive impact to specific organizational entities & has some understanding of the nature of the impact
• Usually a top contributor to team's success

What motivates you?

• You obsess about customers, listen, engage and act for their benefit.
• You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
• You thrive in teams and enjoy getting things done together.
• You take ownership and build solutions, focusing on what matters.
• You do what is right, work with integrity and speak up.
• You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What we are looking for

• Minimum 3-5 years working experience with application development or supporting applications at a technical level
• Experience with relational database structures and methodologies with SQL.
• Development and Database: MS SQL, Visual Studio, .NET or similar, JavaScript
• Platforms and Tools: Azure or other cloud-based platforms, Jira, and incident/change management tools like ServiceNow
• Knows how to use Visual Studio to open code, debug code and develop new code
• Code repository management (Gitlab, Github or similar).
• Familiar with Agile development and methodologies
• Applicable undergraduate degree or equivalent work experience
• Client oriented, dedicated to customer service, takes initiative, creative problem solver
• A proactive approach to spotting problems, areas for improvement, and performance bottlenecks
• Working experience with the change management, problem management, and incident management process
• Superb communication skills: We communicate A LOT so being able to be clear and concise with both written and oral communications with a measure of tact is a must. Converting tech-speak to plain language is a definite bonus
• You live and breathe operational service improvement. This is part of who you are and with your support we will ensure the team is operating as efficiently as expected
• Possessing the ability to influence others, get it done together, negotiate, build bridges, adapt to change, and overcome barriers

What can we offer you?

• A competitive salary and benefits packages.
• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
• A focus on growing your career path with us.
• Flexible work policies and strong work-life balance.
• Professional development and leadership opportunities.

Our commitment to you

• Values-first culture
• We lead with our Values every day and bring them to life together.
• Boundless opportunity
• We create opportunities to learn and grow at every stage of your career.
• Continuous innovation
• We invite you to help redefine the future of financial services.
• Delivering the promise of Diversity, Equity and Inclusion
• We foster an inclusive workplace where everyone thrives.
• Championing Corporate Citizenship
• We build a business that benefits all partners and has a positive social and environmental impact.

#LI-Hybrid

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.