Business Analyst to support Business Process Optimization for the Customer Data Platform across various LOBs.

Our client is Canada's largest retailer. They are looking for a Business Analyst to support Business Process Optimization for the Customer Data Platform across various LOBs.

Location: 2 days/week onsite - Toronto

Duration: 6 Months

Responsibilities:

• Support the interaction between the Customer Data Platform (CDP) and the business. Gather, document, and track data requirements across various Lines of Business (LOBs).
• Collaborate with Digital Partners and Loyalty Initiatives to ensure alignment with business goals and objectives.
• Assist with the Email Migration Project to ensure successful transition and integration.
• Design and implement Systems Thinking approaches to business process optimization.
• Document and improve business processes for better efficiency and effectiveness.
• Create Business Requirements Documents (BRD), System Requirements Documents (SRD), and manage sprints.
• Utilize Jira boards to track and prioritize tasks, ensuring project milestones are met on time.
• Translate business requirements into technical specifications for development teams.
• Continuously monitor and track LOB requirements, ensuring alignment with project goals and timelines.

Must Have Skills:

• 5+ Years as a Business Analyst, supporting Business Process Optimization for Data-Driven and/or Digital projects.
• Professional Services background (Deloitte, Accenture, etc.)
• Systems Thinking
• Jira

Nice to Haves:

• Loyalty Experience
• Customer Data Platforms (CDP) Knowledge